Terms & Conditions
Terms and Conditions apply to the use of this website at www.sovereignturf.co.uk. By accessing this website and/or placing an order you are bound by these terms and conditions.
Our company registration number is 2845372 England
Our VAT registration number is 637848786
Our contact Details are:
Sovereign Turf Ltd
Fir Tree Farm
We may revise these terms and conditions at any time by updating this page. You should check the website from time to time to review the current terms and conditions, because they are binding to you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms listed on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
2. Ordering from us
2.1 You are deemed to place an order with us by ordering via our online checkout progress. As part of our checkout process you will be given the opportunity to change your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation email.
2.3 We may refuse to accept an order:
- When goods are not available.
- Where we cannot obtain authorisation for your payment.
- If there has been a pricing or product description error.
- If you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Any turf specifications, formulations, data, literature and statements as to seed content, seed weight, seed ratio, grass ratios, seed and grass species, suitability, performance or otherwise, issued and descriptions and samples given by us in connection with turf are offered in good faith but are intended to be approximate only and shall not constitute representations nor shall they become warranties or conditions of the contract.
3.1 All total delivered prices will be calculated with VAT (where applicable) at the current rates in the United Kingdom. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and in the total price.
3.2 Unless otherwise stated, the price is exclusive of any delivery charge and this delivery charge shall be set out on the website.
3.3 Sovereign Turf reserves the right to increase prices of any item displayed for sale on the website and/or delivery charge from time to time. However, where the price of goods and/or delivery charges changes between order and delivery, the price and/or charge will be displayed on the order form.
4.1 Payment can be made by credit or debit card.
4.2 The amount payable by you shall be the total price of the goods and delivery charges. The acknowledgement of order e-mail set out as referred to in clause 2.1 will confirm the price payable by you.
5. Availability and Delivery
You will know your order has been accepted by an acknowledgement e-mail if there area any problems thereafter Sovereign Turf will contact you directly.
5.1 It is vital that you are present at the delivery address to accept delivery, and provide a safe access to the point of unloading. For this reason it is important that you are happy and confident with the delivery date.
5.2 Sovereign Turf reserves the right to refund you payment in the event that the turf or related products ordered by you are unavailable.
6. Cancellation, returns and Non-Deliveries
6.1 If you wish to cancel your order you can notify us by telephone on 01728 688984 or email firstname.lastname@example.org before we have dispatched the goods to you.
6.2 Once turf is harvested you cannot cancel your order as turf is a perishable product and deteriorates quickly once harvested.
6.3 Any other product sold through Sovereign Turf other than turf can be returned within 30 days of receiving the goods.
6.3.1 Goods must be returned to Sovereign Turf complete, unused and undamaged.
6.3.2 Goods must be returned to Sovereign Turf at your own expense.
6.3.3 Sovereign Turf will repay any sums paid by you for the goods within 30 days of receiving the goods back.
6.4 If you wish to return the goods because they do not comply with these conditions, any of your statutory rights, or where Sovereign Turf has not supplied the correct goods, you should contact Sovereign Turf by the details set out in clause 6.1 within 30 days of discovering the fault or error. If you agree to return the goods at Sovereign Turf’s expense, you have the right to ask Sovereign Turf to send you replacement goods, or to repay any sums paid by you.
6.4.1 If packaging has been damaged in transit but the goods have not then your rights under clause 6.4 do not arise.
6.5 Please be aware as stated in clause 6.2 that turf is a highly perishable product and if not laid promptly as recommended by Sovereign Turf may deteriorate rapidly. Sovereign Turf advises that turf is laid within 12 hours of receiving delivery. Sovereign Turf will not accept responsibility for deterioration. It is your responsibility to ensure that you are able to lay turf before agreeing the delivery date.
6.6 Please be aware that the condition of turf supplied by Sovereign Turf will be dependent on factors beyond Sovereign Turf’s control; this includes weather conditions and other such factors. It is your responsibility to care for the turf once it has been delivered. Sovereign Turf is available for advice but will not take responsibility. You will not be able to return turf because of faults arising after delivery, whether this is due to your failure to care for the turf or due to external factors.
6.7 Sovereign Turf will still own any goods until full payment has been received.
7.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or over wise) in connection with this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
7.2 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume costs thereafter.
7.3 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, loses, costs (including reasonable legal fees) arising out of any breach of the Terms and Conditions by you, or your use of this website, or the use by any other person using your registration details.
7.4 Sovereign Turf cannot be held responsible for any failure to deliver the goods due to anything that is beyond its reasonable control including but not limited to fires, explosions, severe weather, industrial disputes, insurrection, riots, embargoes, delays in transportation, war (whether declared or not), civil unrest and terrorist action.
8.1 These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English Courts.
8.2 You agree with Sovereign Turf that any agreement made under these Conditions is between you and Sovereign Turf and it is not intended to be enforceable by any other person who is not party to it.